At BlueRock Formation Services Inc. (“Company”, “Service Provider”) , we are committed to ensuring that disputes are handled fairly, efficiently, and transparently. This Dispute Resolution Policy is designed to provide both parties with a clear and structured process that is faster, more cost‑effective, and more convenient than traditional litigation.
The goal of this policy is to ensure that disputes are resolved fairly for both the Customer (“User”) and the Company, while providing a structured framework that protects against unnecessary legal battles, misunderstandings, or prolonged disputes.
This Dispute Resolution Policy consists of three key components:
Internal Mediation – A fast and easy way to resolve issues before escalation.
Binding Arbitration – A simplified final resolution process that eliminates the delays and excessive costs of litigation.
Confidentiality, Risk Disclosure, and Limitation of Liability – Key terms that protect both parties and ensure clarity regarding responsibilities and expectations.
1. WHY THIS POLICY BENEFITS YOU
Many customers worry about what happens if they have a problem or disagreement with a business. Our dispute resolution process is designed to be better, faster, and fairer than going to court.
You Get Answers Quickly – Most disputes are resolved within 14 days, compared to months or even years in a lawsuit.
You Save Money – Arbitration is significantly cheaper than hiring a lawyer and dealing with court fees.
You Avoid the Stress of Litigation – Everything is handled online, so you never have to go to court or deal with unnecessary paperwork.
Both Parties Are Protected – The process is designed to ensure that both you and the Company are treated fairly.
2. INTERNAL MEDIATION: THE FIRST STEP
Before escalating a dispute, we encourage customers to use our Internal Mediation Process. This is a simple, fast, and free way to resolve most concerns without the need for arbitration.
2.1. How Internal Mediation Works
Submit a Mediation Request: If you have a dispute, email [email protected] with details about the issue.
We Will Contact You Promptly: We will schedule a conversation by phone, WhatsApp, or Zoom based on your preference.
Resolution and Follow‑up: If we cannot resolve the issue in the first session, a follow‑up meeting will be scheduled within a few days.
2.2. Why Mediation First?
It’s Faster: Mediation typically resolves most problems in a single conversation.
It’s Free: There are no costs associated with mediation.
It’s Fair: Both parties must agree to a resolution for it to be final.
3. DISPUTE RESOLUTION AND ARBITRATION
This agreement includes a binding arbitration clause governing how disputes are resolved. If mediation does not resolve the dispute, then each and every dispute, claim, or controversy arising out of or relating to this agreement—including but not limited to its breach, enforcement, interpretation, or termination—shall be resolved solely through final and binding arbitration, except as expressly permitted below. The parties agree that arbitration shall be conducted entirely online and based solely on written submissions, without in‑person appearances or live hearings unless mutually agreed or specifically required by the arbitration provider. Arbitration will be administered by a neutral third‑party arbitration provider, in the following order of preference: first by net‑ARB at www.net‑arb.com; if net‑ARB is unavailable or declines to administer the matter, then by Arbitration Resolution Services (ARS) at www.arbresolutions.com; if ARS is unavailable, then by RapidRuling at www.rapidruling.com; if RapidRuling is unavailable, then by Brief (operated by Ejudicate) at www.ejudicate.com; and if none of the foregoing providers are available or willing to handle the dispute, then by the American Arbitration Association (AAA) under its applicable consumer or commercial rules, at www.adr.org. If all listed arbitration providers are unavailable or unwilling to accept the dispute, then and only then may the matter be filed in a small claims court or other court of competent jurisdiction located in the State of Colorado, and in any judicial proceeding, both parties knowingly and voluntarily waive any right to a trial by jury and agree that, where permitted by the court, the dispute shall be resolved by written submission only, without live testimony or in‑person hearings. The parties consent to personal jurisdiction and exclusive venue in Colorado. All arbitration proceedings and any judicial proceedings shall be conducted on an individual basis only, and no party may participate in a class action, mass arbitration, collective arbitration, or representative action of any kind. The arbitrator shall have exclusive authority to decide all matters relating to the interpretation, applicability, enforceability, and scope of this arbitration clause, including the question of arbitrability itself, and shall not be permitted to award punitive or exemplary damages against the Service Provider under any circumstances. Arbitration costs, including any filing fee, administrative fees, arbitrator compensation, and related costs, shall be shared equally by both parties unless otherwise required by the provider’s rules; however, the Service Provider may, at its sole discretion, pay the Customer’s portion of the arbitration fees to allow the case to proceed, and if the Service Provider prevails in the arbitration, the Customer agrees to reimburse the Service Provider for all fees and costs related to the arbitration, including reasonable attorney’s fees, case filing costs, administrative fees, and any other expenses incurred by the Service Provider in connection with the arbitration or enforcement of this clause. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1–16, and to the extent state law applies, it shall be the laws of the State of Colorado without regard to its conflict of law principles. The arbitrator’s final decision shall be binding and enforceable in any court with jurisdiction. If the Customer files a lawsuit or other proceeding in violation of this clause, the Customer agrees to reimburse the Service Provider for all reasonable attorney’s fees, arbitration fees, court costs, and any other expenses the Service Provider incurs in enforcing this clause or obtaining the dismissal of such unauthorized action. This clause shall survive the completion of any transaction and any termination or expiration of this agreement.
4. CONFIDENTIALITY, RISK DISCLOSURE, AND LIMITATION OF LIABILITY
Customers must understand their responsibilities and commitments when contracting corporate compliance services. The full terms are described below:
Confidentiality – The Customer agrees not to disclose terms of service without the Service Provider’s written consent.
No Guaranteed Results – Contracting corporate maintenance services requires ongoing compliance with no guaranteed results.
No Credit Repair Services – The Service Provider does not offer credit repair services, credit counseling, or credit score improvement.
Limit of Liability – The Service Provider’s liability shall not exceed the total amount paid by the Customer.
Store Credit by Default – If compensation is due, it will be issued as store credit valid for six (6) months, unless arbitration or law requires otherwise.
5. FINAL THOUGHTS: WHY THIS POLICY PROTECTS YOU
This Dispute Resolution Policy was created to ensure a structured, transparent, and fair process for resolving any concerns. It eliminates the unpredictability, high costs, and long delays of traditional litigation, providing both parties with a reliable process to resolve disputes quickly and professionally.
By contracting our services, you acknowledge and accept this Dispute Resolution Policy. Our goal is to ensure that all concerns are resolved efficiently, fairly, and professionally.
Contact Information
For any questions or to initiate mediation, contact:
📧 Email: [email protected]
📍 Address: 8101 Boat Club Rd, Suite 240
Fort Worth, TX 76179
📞 Phone: +1 (817) 876-0164